Gov. Ron DeSantis has declared a state of emergency for all Florida counties as we prepare for hurricane Dorian to make landfall in Florida.

What you need to do first and foremost is:

  • Heed all warnings and mandatory evacuations from local and State officials.
  • Follow all established instructions and emergency preparedness protocols.
  • Follow all established procedures for the delivery of services during and after the threat of the hurricane has passed.

The Tellus eVV Administrator and Claims Consoles as well as the Tellus eVV Mobile App will remain fully operational during the storm and during any after effects of the storm. You can continue to set up schedules for visits to occur on or after October 1, 2019.

The Tellus eVV Customer Service Center will be closed Monday, September 2, 2019, in observance of the Labor Day holiday. If the after effects of the storm extend beyond Monday, the Tellus Customer Service Center will be open during normal business hours with limited staff to support Tellus eVV clients. You can reach the Customer Service Center at 1-833-242-2388 or via email:

Your safety and the safety of your recipients is the first priority. Tellus is here to support you.