AHCA BA Known Issues

Known Issues

Below you can find a list of the top current known technical issues and recently resolved issues within the Tellus EVV app and portal. This page will be updated frequently as fixes are made and new issues are reported.

Known issues page content update: 8-18-2021



Issue Summary: A group of providers who released their visits through the EVV system on Thursday, August 12, 2021, were impacted by a delay in these visits being released into the FMMIS system.

Provider Impact: As a result of this delay, the claims that were released on Thursday did not transfer into the FMMIS until Friday, August 13.

Resolution ETA: Resolved

Status: Closed

Issue Date: 8/18/2021

Master Ticket Number: n/a

Resolution: No action is needed from providers, as the FMMIS has received the visits that were released from EVV and your claims will be processed by FMMIS.



Resolved Issues



Issue Summary: Place of Service (POS) not being captured when scheduling visit from mobile.

Provider Impact: Place of Service will default to HOME on claims being submitted to FLMMIS if the visit was not scheduled in the Tellus/MCG+ Admin portal.

Resolution ETA: TBA

Status: Open

Issue Date: 5/10/2021

Master Ticket Number: T2S-4102

Resolution: Provider Action - No action required for Agency Admin.

Resolution: Tellus Action - Capture Place of Service on inbound Rendered Services



Issue Summary: Netsmart has resolved the issues identified in Android’s Tellus Mobile EVV app (v2.0.29, released 3/18/2021 at 6:00 PM EDT) and released an updated version (v2.0.30) to Google Play. We expect users to begin seeing this new version soon.

The 2.0.29 release for iOS did not experience these issues and remains unaffected.

*NOTE – If the automatic update process within the app fails, the user can go to Google Play and update the app through the store or follow these steps:

1. Go to Settings

2. Go to Applications and select the Tellus EVV Applications

3. Select Storage

4. Select Clear Data

5. Select Clear Cache

6. Minimize the Settings Screen

7. Launch Tellus EVV application

8. Update with your password and you will now be able to enter the application

Please let us know if you need additional assistance.





Issue Summary: Invalid Rendering provider Medicaid ID being submitted in 837 Claims

Provider Impact: Claims are being denied on FLMMIS portal due to invalid Rendering Provider ID

Resolution ETA: 2/16/21

Status: Resolved 2/16/21

Issue Date: 2/15/2021

Master Ticket Number: T2S-3711

Resolution: Provider Action - No action required for Agency Admin. All denied claims will be resubmitted on agency's behalf with correct Rendering Provider Medicaid ID

Resolution: Tellus Action – Populate correct Rendering Provider Medicaid ID - Resubmit all Denied claims with correct Rendering Provider Medicaid ID





Issue Summary: Error received when releasing claims

Provider Impact: Providers receive a common exception error when releasing claims.

Resolved: 3/17/21

Status: Resolved

Issue Date: 12/22/2020

Master Ticket Number: T2S-3213

Resolution: Provider Action - The User can click ok and continue processing claims. Refresh worklist after releasing claims to verify claims were released.

Resolution: Tellus Action – Correct Scheduling to appear on the intended day





Issue Summary: Adjustment claims lines are moved to the worklist as new before being marked as an adjustment

Provider Impact: Claims denied as duplicate

Resolution ETA: N/A

Status: Closed 2/16/21

Issue Date: 2/9/2021

Master Ticket Number: T2S-3661

Resolution: Provider Action - "Submit Tellus Customer Support Ticket. Reference Master Ticket Number"

Resolution: Tellus Action – Correct Scheduling to appear on the intended day





Issue Summary: Reoccurring visits scheduled to wrong day

Provider Impact: When scheduling a reoccurring visit, the visit may post to the wrong date. .

Resolution ETA: N/A

Status: Closed 2/16/21

Issue Date: 12/15/2020

Master Ticket Number: T2S-3394

Resolution: Provider Action - The User can click ok and continue processing claims. Refresh worklist after relesing claims to verify claims were released.

Resolution: Tellus Action – Correct Scheduling to appear on the intended day





Issue Summary: Claims with TS modifier not matching in worklist

Provider Impact: Claims scheduled with a TS modifier will not match on the worklist in order to release

Resolution ETA: N/A

Status: Closed 2/11/21

Issue Date: 1/15/2021

Master Ticket Number: T2S-3029

Resolution: Provider Action - Submit Tellus customer support ticket and reference Master Ticket Number

Resolution: Tellus Action - Allow matching without the TS modifier




Issue Summary: Missing modifier from worklist dropdown.

Provider Impact: When editing a worklist item for a procedure code, the TS modifier does not appear on the list of available options to select.

Resolution ETA: 2/10/21

Status: Closed 2/11/21

Issue Date: 1/15/2021

Master Ticket Number: T2S-3560

Resolution: Provider Action - Submit Tellus customer support ticket and reference Master Ticket Number

Resolution: Tellus Action - Add T2S modifier to Procedure Code drop down in worklist




Issue Summary: Error received when clocking out on Mobile App

Provider Impact: Providers are intermittently unable to clock out and/or start their next visit

Resolution ETA: 01/25/2021

Status: Resolved

Issue Date: 1/5/2021

Master Ticket Number: T2S-3457

Resolution: Provider Action - Submit Tellus Customer Support Ticket Reference Master Ticket Number.

Resolution: Tellus Action – Release HotFix to remove errors clocking out.




Issue Summary: Rejected claims due to EDI Error N4

Provider Impact: Provider will see claims in Rejected status with an N4 indicator in error message.

Status: Resolved on 1/13/2021.

Issue Date: 12/29/2020

Master Ticket Number: T2S-3208

Resolution: Tellus resubmitted the claims on 01/13/2021 on the providers’ behalf. No provider action required.




Issue Summary: Claims denied due to missing rendering provider

Provider Impact: Claims are denied at payer portal (FLMMIS) due to missing rendering provider

Status: Resolved on 1/13/2021.

Issue Date: 1/7/2021

Master Ticket Number: T2S-3294

Resolution: Tellus resubmitted the claims on 01/13/2021 on the providers’ behalf. No provider action required.




Issue Summary: Missing data due to duplicate provider accounts

Provider Impact: Recipients, authorizations, visits, and claims may not appear in the provider portal

Status: Resolved on 1/5/2021.

Issue Date: 1/2/2021

Master Ticket Number: T2S-2417

Resolution: Resolved




Issue Summary: GPS variance not accurate in worklist

Provider Impact: Will create "VLOC - Visit: Start/End Location Other Than Scheduled Error" that must be manually corrected by Admin to allow matching

Status: Resolved on 1/11/2021

Issue Date: 12/21/2020

Master Ticket Number: T2S-2921

Resolution: Resolved


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