AHCA BA Known Issues
Known Issues
Below you can find a list of the top current known technical issues and recently resolved issues within the Tellus EVV app and portal. This page will be updated frequently as fixes are made and new issues are reported.
Known issues page content update: 1-18-2021
Issue Summary: Error received when clocking out on Mobile App
Provider Impact: Providers are intermittently unable to clock out and/or start their next visit
Resolution ETA: 01/19/2021
Status: Open
Issue Date: 1/5/2021
Master Ticket Number: T2S-3255, T2S-3377
Resolution: Provider Action - Visit can be completed in the Tellus Admin portal which will allow the provider to start next visit.
Resolution: Tellus Action – Release HotFix to remove errors clocking out.
Issue Summary: Error when releasing claims
Provider Impact: When releasing claims, users receive Common Exception error messages
Resolution ETA: TBD
Status: Open
Issue Date: 12/22/20
Master Ticket Number: T2S-3213
Resolution: Provider Action - The user can click “OK” and continue processing claims. Refresh worklist after releasing claims to verify claims were released.
Issue Summary: Claims denied due to missing rendering provider
Provider Impact: Claims are denied at payer portal (FLMMIS) due to missing rendering provider
Status: Resolved on 1/13/2021.
Issue Date: 1/7/2021
Master Ticket Number: T2S-3294
Resolution: Tellus resubmitted the claims on 01/13/2021 on the providers’ behalf. No provider action required.
Issue Summary: Rejected claims due to EDI Error N4
Provider Impact: Provider will see claims in Rejected status with an N4 indicator in error message.
Status: Resolved on 1/13/2021.
Issue Date: 12/29/2020
Master Ticket Number: T2S-3208
Resolution: Tellus resubmitted the claims on 01/13/2021 on the providers’ behalf. No provider action required.
Issue Summary: Provider will see claims in Rejected status with an N4 indicator in error message.
Provider Impact: When searching worklist for claims they do not appear. Looking at the same visit in visit tab an error appears that will not allow the visit to move to worklist for release.
Resolution ETA: Ongoing
Status: Open
Issue Date: 1/13/2021
Master Ticket Number: T2S-2023
Resolution: Provider Action - Submit Tellus customer support ticket and reference Master Ticket Number. Tellus will investigate error and fix visits so it will move to worklist
Resolution: Tellus – Fix all visit errors proactively
Issue Summary: Receiving errors when trying to save visit
Provider Impact: Users unable to edit and save a visit. Users receive an error messaging when trying to save all reoccurring visits.
Resolution ETA: TBD
Status: Open
Issue Date: 1/13/2021
Master Ticket Number: T2S-1629
Resolution: Provider Action - Submit Tellus customer support ticket and reference Master Ticket Number
Issue Summary: Slow system speed when releasing claims.
Provider Impact: When releasing claims, the system processing slows down. Depending on how many claims are being released, it can take several mins for the page to refresh.
Resolution ETA: TBD
Status: Open
Issue Date: 1/11/2021
Master Ticket Number: T2S-2003
Resolution: Provider Action - Submit Tellus customer support ticket and reference Master Ticket Number